Privacy policy

1. Data controller

The data controller is Stefano Sega, a private individual who runs "Casa Kaleido" as non-business holiday accommodation (alloggio per uso turistico), Via Torre Verde 21, 38122 Trento (TN), Italy (CIN IT022205C283DRADMQ, CIPAT 022205-AT-013442).

For any privacy request you can write to info@casakaleido.com or call +39 348 767 2312.

2. What data we process

Browsing data. This is a static website: it has no contact forms, analytics, advertising or profiling tools. As with any website, the hosting provider automatically records some technical data (IP address, date and time, requested page, browser type) in server logs, for security and to keep the service running.

Data you send us. If you contact us by email, phone or message, we process the data you choose to share (name, contact details, dates of stay, message content) in order to reply.

Bookings. Online bookings are made through the eviivo booking engine, reached via the "Book now" button. Data entered on that page is collected by the eviivo platform to manage the booking on our behalf, under the privacy policy shown on the booking site.

Your stay. At check-in we collect the guest data required by Italian law (registration with the police via the Alloggiati Web portal, ISTAT statistics, Trento tourist tax). This data is not collected through the website.

3. Purposes and legal basis

• Running and securing the website: legitimate interest (Art. 6(1)(f) GDPR).
• Answering your requests and managing your booking: pre-contractual measures or performance of a contract (Art. 6(1)(b) GDPR).
• Legal obligations related to your stay: legal obligation (Art. 6(1)(c) GDPR).

4. Third-party services

• Website hosting: the hosting provider processes browsing data as a data processor.
• eviivo: booking and reservation management platform.
• OpenStreetMap: the map in the "Location" section is loaded from OpenStreetMap Foundation servers, which receive the visitor's IP address in order to display it. The OpenStreetMap Foundation privacy policy applies.
• External links (Google Maps, Airbnb, Vrbo, Holidu, WhatsApp): these are plain links; those services only process your data if you open them, under their own policies.

Some of these providers are based in the United Kingdom, which the European Commission recognises as providing an adequate level of data protection.

5. Cookies

The website sets no profiling or analytics cookies and uses no tracking tools. Fonts are hosted on the website itself. For this reason no cookie consent banner is required.

6. How long we keep data

• Server logs: for the period set by the hosting provider, usually a few days or weeks.
• Messages and requests: as long as needed to reply and to manage any resulting stay.
• Booking data and tax documents: for the periods required by law.

7. Your rights

You can ask at any time to access, correct or delete your data, restrict or object to its processing, or receive it in a portable format (Arts. 15–22 GDPR), by writing to info@casakaleido.com.

If you believe your data is processed unlawfully, you can lodge a complaint with the Italian Data Protection Authority (www.garanteprivacy.it).